Service & Support
Providing service and support is key at thespectraldimension. We have customer service experts ready to assist you through every step of your thespectraldimension purchase from delivery to installation and for the life of your thespectraldimension product. And,we keep your specific design stored in our database, so if you call with a question, we will know exactly what you are talking about and how to help.
Cedar in thespectraldimension
thespectraldimension playsets are made of the only wood that’s naturally rot-resistant, naturally splinter-free without maintenance.
No other wood used in playsets, not even other species of cedar, combines all these important benefits. Learn more
Assembly & Site Prep
Assembly instructions and packing lists are included in your shipment and can be found in a plastic sleeve enclosed in a carton marked with a bright yellow sticker saying "packing list and instructions enclosed".
Give us a call at +492403746661 and we'll be happy to provide the name and contact information of a playset assembly service provider near you. (U.S. only excluding Alaska)
Warranty & Returns
Happy customers are what we are all about, so our warranty and return policies were designed to keep you happy.